1. Acceptance of Terms 

By accessing, browsing, using, or interacting with the website heawenproperty.in (the “Website”) and any services, tools, features, applications, or content provided through the Website (collectively referred to as the “Services”), you hereby acknowledge and agree that you have read, understood, and unconditionally accept these Terms and Conditions (“Terms”), as well as any policies, guidelines, rules, or notices incorporated herein by reference, including but not limited to the Privacy Policy, Cookie Policy, and any other policies that Heawen Property may publish from time to time. These Terms form a legally binding agreement between you (“User”, “you”, “your”) and Heawen Property (“Heawen Property”, “we”, “us”, “our”), and govern your use of the Services. If you do not agree to all the provisions of these Terms, you must immediately stop using the Website and Services, and you must not access, browse, or otherwise interact with any part of the Website.

Your use of the Website constitutes an express acceptance of these Terms, irrespective of whether you have created an account, subscribed to any paid services, posted any listings, or merely browsed the content. These Terms apply to all categories of users, including but not limited to property buyers, sellers, renters, tenants, landlords, property owners, agents, brokers, service providers, advertisers, and any other individuals or entities who access or use the Website for any purpose. You acknowledge and agree that the Services are offered to you conditioned on your acceptance of all the terms and conditions contained herein, and that by accessing or using the Services you confirm that you are capable of entering into a binding contract under applicable law.

 

You represent and warrant that you are at least eighteen (18) years of age, or if you are under 18 years of age, you are using the Website under the supervision and consent of your parent or legal guardian, who agrees to be bound by these Terms. You further represent that you are not barred from receiving services under the laws of India or any other applicable jurisdiction. You agree that you will not allow any unauthorized person to use your account or access the Services through your login credentials, and you are solely responsible for any activity that occurs through your account. Heawen Property does not assume any responsibility for verifying your age or eligibility, and shall not be liable for any losses, damages, or consequences arising from false representations regarding your eligibility.

 

Heawen Property may, at its sole discretion, modify, update, amend, or replace these Terms at any time without prior notice. Any modifications shall be effective immediately upon posting on the Website with the revised “Last Updated” date. You agree that it is your responsibility to review the Terms periodically and that your continued use of the Website after any changes constitutes your acceptance of the modified Terms. If you do not agree to the revised Terms, you must immediately discontinue using the Website and Services. In addition, Heawen Property may update or change the features, functionalities, or availability of the Services at any time, and may suspend or terminate the Website or your access to the Website without liability.

 

You further agree that these Terms, together with the Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Heawen Property with respect to your use of the Website and supersede all prior or contemporaneous agreements, communications, and understandings, whether written or oral, relating to the subject matter of these Terms. If any provision of these Terms is held invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect. You agree that any failure by Heawen Property to enforce any right or provision under these Terms shall not constitute a waiver of such right or provision.

By using the Website, you acknowledge that the Services may contain content provided by third parties, including property listings, photographs, reviews, ratings, and other information. Heawen Property does not verify or endorse the accuracy, completeness, or reliability of any third-party content, and is not responsible for any errors, omissions, or misrepresentations in such content. You acknowledge that any decisions made based on such content are your sole responsibility, and you agree to independently verify all information before making any commitments, entering into any transactions, or engaging in any agreements with third parties.

You also agree that Heawen Property is not a real estate agent, broker, or legal advisor, and does not provide professional advice. The Services are provided solely as a platform for users to search, view, and connect with property owners, agents, and service providers. Any communication or transaction conducted through the Website is solely between you and the relevant third party, and Heawen Property shall not be held liable for any disputes, losses, or damages arising from such interactions. You agree to use the Services for lawful purposes only and to comply with all applicable laws, rules, and regulations.

2. Eligibility

You acknowledge and agree that the Services provided by Heawen Property on the Website heawenproperty.in are intended only for individuals and entities who are legally capable of forming binding contracts under applicable law. By accessing, using, registering, or interacting with the Website, you represent and warrant that you meet all eligibility requirements set forth in these Terms. If you do not meet these requirements, you must immediately stop using the Website and its Services.

Age Requirement and Legal Capacity

You must be at least 18 (eighteen) years of age to use the Website and Services. By using the Website, you confirm that you are legally competent to enter into a binding contract and that you have the necessary legal authority to use the Services. If you are under the age of 18, you are not permitted to use the Website unless you are doing so under the supervision and consent of a parent or legal guardian. In such cases, the parent or legal guardian must register for and manage the account, and they agree to be fully responsible for all activities carried out through the account. Heawen Property does not verify the age of users and will not be liable for any false representation of age or eligibility.

Legal Entity and Corporate Use

If you are accessing the Website on behalf of a company, partnership, trust, or any other legal entity, you represent that you have the authority to bind such entity to these Terms. You agree that all actions taken through the account will be deemed to have been taken by the entity you represent, and that you will be responsible for ensuring compliance with these Terms by all users authorized by you. You further confirm that you have the legal authority to share any information, documents, or data related to the entity in accordance with applicable laws and regulations.

Jurisdiction and Applicable Laws

You agree that your use of the Website and Services must comply with all applicable laws, rules, and regulations of India, including but not limited to property laws, consumer protection laws, data protection laws, and any other relevant legal requirements. You further acknowledge that you are solely responsible for ensuring that your use of the Website does not violate any law or regulation in your jurisdiction. Heawen Property reserves the right to restrict or deny access to the Website if your use is found to be in violation of any applicable law.

Prohibited Users

You are not eligible to use the Website if you are:

• barred or restricted from receiving services under the laws of India or any other applicable jurisdiction,
• listed on any sanctions lists or regulatory restrictions,
• involved in any fraudulent, illegal, or unlawful activities,
• using the Website for purposes that are prohibited under these Terms.
  
  

Heawen Property reserves the right to suspend, restrict, or terminate access to the Website for any user who is found to be in violation of these eligibility requirements.

Accuracy of Information

You represent and warrant that all information provided by you during registration, verification, listing, or any other interaction with the Website is true, accurate, complete, and up-to-date. You agree to promptly update your information if there are any changes. Heawen Property relies on the accuracy of your information to provide the Services, and you agree that any false or misleading information may result in immediate suspension or termination of your account.

Consent and Authority for Communication

By using the Website, you consent to receive communications from Heawen Property, including but not limited to notifications, messages, emails, SMS, and calls related to your use of the Services. You also confirm that you have the authority to provide contact information and to receive communications on behalf of any third party you represent.

For the purpose of these Terms & Conditions, the following words and expressions shall have the meanings ascribed to them below. These definitions are intended to ensure clarity and to avoid any ambiguity in the interpretation of the Terms. Unless the context requires otherwise, the terms used in this agreement shall have the following meanings:

3. Definitions

“Heawen Property” / “We” / “Us” / “Our”

“Heawen Property” refers to the entity that owns, operates, manages, and provides the Website and Services, including its affiliates, subsidiaries, partners, agents, employees, officers, directors, and representatives. This includes all platforms, applications, tools, and services offered under the brand name “Heawen Property” on the Website heawenproperty.in.

“Website”

“Website” means the online platform accessible at heawenproperty.in, including all associated web pages, subdomains, mobile applications, APIs, and any other digital interfaces or services provided by Heawen Property, whether currently available or launched in the future. This includes all content, listings, features, and functionalities provided through the Website.

“Services”

“Services” means all services, features, tools, functionalities, content, and offerings made available through the Website. This includes property listings, search and filter tools, property verification services, lead generation, communication tools, paid subscription plans, advisory services, property management services, marketing support, and any other services provided by Heawen Property directly or through third-party partners.

“User” / “You” / “Your”

“User” refers to any person or entity that accesses or uses the Website and Services, including but not limited to property buyers, renters, tenants, property owners, sellers, landlords, agents, brokers, property managers, advertisers, and any other third parties. Users include both registered users (those who create an account) and unregistered users (those who browse the Website without an account).

“Buyer”

“Buyer” refers to a User who is searching for, evaluating, or attempting to purchase or rent a property through the Website. A Buyer may use the Services to search for properties, contact sellers, view listings, schedule site visits, and engage in communication with property owners or agents.

“Seller”

“Seller” refers to a User who lists a property for sale, rent, or lease on the Website. A Seller may be an individual property owner, a developer, a builder, or an authorized representative who uploads property details, images, pricing, and contact information for prospective Buyers.

“Agent / Broker”

“Agent / Broker” refers to a licensed real estate professional or intermediary who uses the Website to connect with potential clients, list properties, generate leads, or offer services related to buying, selling, or renting properties. Agents and brokers may be required to comply with additional verification and documentation requirements as specified by Heawen Property.

“Listing”

“Listing” means any property advertisement or posting made on the Website, including all details provided by the Seller or Agent, such as property type, location, price, photos, floor plans, amenities, contact details, and other relevant information. Listings may be free or paid, and may be subject to verification checks.

“Content”

“Content” includes any information, text, images, videos, graphics, logos, reviews, comments, ratings, advertisements, documents, or other materials posted, uploaded, shared, or displayed on the Website by Heawen Property or Users. Content includes both user-generated content and content created by Heawen Property or its partners.

“Third-Party”

“Third-Party” refers to any person or entity other than Heawen Property and the User. This includes property owners, agents, brokers, advertisers, payment gateways, verification partners, service providers, and any external websites or platforms linked to from the Website.

“Personal Information”

“Personal Information” refers to any information that identifies or relates to an individual, including but not limited to name, phone number, email address, address, ID documents, photographs, and any other data collected by Heawen Property in connection with the provision of Services.

“KYC / Verification”

“KYC / Verification” refers to the process of verifying the identity, ownership, or credentials of a User or property. This may include document verification, phone verification, site verification, and any other checks required by Heawen Property to ensure authenticity and compliance.

“Paid Services / Subscription”

“Paid Services / Subscription” refers to any premium features, paid plans, or subscription services offered by Heawen Property, including but not limited to priority listings, featured listings, lead generation, marketing tools, and other paid services. These services may be subject to separate payment terms and policies.

“Privacy Policy”

“Privacy Policy” refers to the policy governing the collection, use, storage, and disclosure of personal information provided by Users. The Privacy Policy is incorporated into these Terms by reference and forms an integral part of this agreement.

“Agreement”

“Agreement” refers to these Terms and Conditions, along with any other policies, rules, and guidelines incorporated herein by reference, including the Privacy Policy and any supplemental terms posted on the Website.

4. Services Offered

4.1 Overview of the Services

Heawen Property operates and maintains the website heawenproperty.in, which provides a comprehensive online platform designed to facilitate the discovery, listing, marketing, and inquiry of residential and commercial real estate properties. The Services offered through the Website are intended to connect property seekers (buyers, renters, tenants, investors) with property owners, sellers, developers, and real estate professionals. The Website enables users to browse property listings, view property details, compare options, and communicate directly with property owners or agents. Heawen Property does not act as a legal representative, broker, or agent for any transaction unless explicitly stated, and the Services are provided primarily as a technology-driven platform for property discovery and communication.

4.2 Property Search & Listing Services

The core service provided by Heawen Property is the ability to search, filter, and explore property listings across various categories such as sale, rent, lease, and investment properties. Users can search properties based on location, budget, property type (apartment, villa, plot, commercial space), amenities, and other filters. Each property listing may include details such as property description, photographs, floor plans, pricing, location maps, and contact information of the property owner or agent. Sellers and property owners can create listings by uploading property details, images, and documents, and can manage, edit, or update listings through their account dashboard. The Website may also provide features such as saved searches, favorite properties, property comparison tools, and alerts for new listings.

4.3 Lead Generation & Communication Tools

Heawen Property provides communication tools that allow buyers, renters, and other users to connect directly with property owners, sellers, agents, or service providers. Users may contact property owners through call, SMS, email, or in-app messaging tools provided on the Website. Heawen Property may also facilitate lead generation by collecting and sharing user inquiries with relevant property owners or agents. The Website may provide additional features such as automated notifications, follow-up reminders, and response tracking to help users manage communication efficiently. Heawen Property does not guarantee any response from property owners or agents, and any communication or transaction between users is solely between the parties involved.

4.4 Verification & Authentication Services

To enhance trust and reliability, Heawen Property may provide verification and authentication services for property listings and users. These services may include verification of property ownership documents, identity verification of users, site verification through property visits, and validation of property information using third-party verification partners. However, users acknowledge that such verification is limited to the extent of information provided and the verification methods used. Heawen Property does not guarantee the accuracy, completeness, or legal validity of any verification results. Users are strongly advised to independently verify all information, documents, and property details before entering into any agreement or making any payment.

4.5 Advisory, Consultancy & Property Management Services

Heawen Property may offer additional services such as real estate advisory, property management, legal consultation, and transaction support. These services may include assistance with property valuation, documentation support, market analysis, negotiation guidance, and post-sale property management. Heawen Property may also connect users with trusted third-party service providers such as lawyers, brokers, property managers, interior designers, and financial advisors. Users acknowledge that any advisory services provided by Heawen Property are informational and do not constitute legal, financial, or professional advice. Users are responsible for conducting their own due diligence and seeking independent professional advice before making any decisions.

4.6 Paid Services & Subscription Plans

Heawen Property may offer paid services, subscription plans, or premium features to users, which may include priority listings, featured property placements, lead generation, marketing tools, analytics, and additional visibility options. Paid services may also include premium account features such as advanced search filters, unlimited listing uploads, priority customer support, and enhanced profile visibility. Subscription plans may be offered on a monthly, quarterly, or annual basis and may renew automatically unless canceled prior to the renewal date. Users agree to pay all applicable fees, charges, taxes, and processing fees as displayed on the Website. Heawen Property reserves the right to modify pricing, features, and subscription terms at any time.

4.7 Third-Party Integrations & Services

The Website may integrate with third-party platforms and services such as payment gateways, mapping services, verification partners, advertising partners, analytics tools, and other service providers. These integrations are intended to enhance the functionality and user experience of the Website. Heawen Property does not control or endorse third-party services and is not responsible for any errors, delays, or issues arising from such integrations. Users acknowledge that their use of third-party services may be subject to additional terms and conditions, and they agree to comply with such terms when using integrated services.

5. Account Registration and Security 

5.1 Account Registration and Information Provided

In order to access certain features of the Website, including posting listings, contacting property owners, saving searches, and using premium services, you may be required to create an account with Heawen Property. During registration, you agree to provide accurate, complete, and up-to-date information including your full name, contact number, email address, location, and any other details that may be required by Heawen Property for the purpose of account creation, verification, and service delivery. You agree that any information you provide is true and correct and that you will promptly update your account information if there are any changes to your details. Heawen Property may use the information provided during registration to verify your identity, validate your contact details, provide customer support, and communicate with you regarding your account and services.

5.2 Account Eligibility

You represent and warrant that you are at least 18 years of age and legally competent to enter into a binding agreement. If you are registering on behalf of an organization, company, or other legal entity, you represent that you have the authority to bind such entity to these Terms and that you will ensure compliance with these Terms by any user authorized by you. You further agree not to register multiple accounts unless explicitly permitted by Heawen Property. If you create multiple accounts, Heawen Property reserves the right to suspend or terminate your accounts without notice.

5.3 Account Security and Password Protection

You are responsible for maintaining the confidentiality and security of your account login credentials, including your username, password, and any authentication methods used. You agree not to share your login details with anyone or allow any third party to access your account. You must take all necessary precautions to prevent unauthorized access to your account, including choosing a strong password, regularly updating your password, and logging out after each session. You acknowledge that you are solely responsible for all activities that occur under your account, including any transactions, communications, listings, or payments made through your account. Heawen Property will not be liable for any loss or damage resulting from your failure to safeguard your account.

5.4 Verification and KYC (Know Your Customer)

Heawen Property may require you to complete verification or KYC checks to ensure authenticity and security. Verification may include OTP-based phone verification, email verification, identity document submission, address proof, photograph verification, and other checks deemed necessary by Heawen Property or its partners. Verification may also involve third-party verification services and may require additional information or documentation. Heawen Property reserves the right to request further information or documentation at any time and to suspend or restrict your account until verification is successfully completed. If you fail to complete the verification process or if the information provided is found to be false, inaccurate, or misleading, Heawen Property may suspend, restrict, or terminate your account without any liability.

5.5 Account Activity Monitoring

Heawen Property may monitor account activity to detect suspicious behavior, fraud, or misuse of the Services. This may include monitoring login locations, device information, IP addresses, usage patterns, listing activity, and communication logs. Heawen Property reserves the right to take necessary action, including temporary suspension, account restrictions, or permanent termination, if it detects any activity that violates these Terms or is deemed harmful to the Website or other users. Heawen Property may also report fraudulent activity to relevant authorities and cooperate with law enforcement agencies as required.

5.6 Account Suspension and Termination

Heawen Property reserves the right to suspend, restrict, or terminate your account at any time, without prior notice, if you violate these Terms or if Heawen Property suspects fraudulent or unlawful activity. Account suspension or termination may occur for reasons including, but not limited to, providing false information, posting fake listings, harassment, spam, misuse of communication tools, violation of intellectual property rights, or repeated complaints from other users. Upon suspension or termination, you may lose access to your account, listings, saved searches, and any premium services associated with the account. Heawen Property will not be liable for any losses or damages resulting from account suspension or termination.

5.7 Account Transfer and Ownership

Accounts are personal and non-transferable. You agree that your account cannot be sold, transferred, or assigned to any other person or entity without prior written consent from Heawen Property. If you wish to transfer your account due to exceptional circumstances, you must seek written approval from Heawen Property and comply with any additional verification and documentation requirements. Heawen Property reserves the right to reject any request for account transfer.

5.8 Notifications and Communication

By registering for an account, you consent to receive communications from Heawen Property, including account-related notifications, marketing messages, promotional offers, and updates regarding the Services. You may choose to opt-out of marketing communications at any time, but you may still receive essential account-related messages. Heawen Property may also send SMS, email, or app notifications for verification, account updates, service changes, or other relevant information.

6. Property Listings 

6.1 Listing Eligibility and Authorization

Heawen Property allows registered users to list residential and commercial properties on the Website, subject to compliance with these Terms. By creating or posting a property listing, you represent and warrant that you are the lawful owner of the property, an authorized agent, developer, or have the legal right and authority to advertise the property on behalf of the owner. You further confirm that the listing does not violate any applicable laws, regulations, court orders, housing society rules, or contractual obligations. Heawen Property reserves the right to request proof of ownership or authorization at any time and may remove or suspend listings that fail to meet eligibility requirements.

6.2 Accuracy and Completeness of Listing Information

You agree that all information provided in a property listing, including but not limited to property description, location, price, area, amenities, availability, images, floor plans, ownership status, and approvals, is accurate, complete, and not misleading. You acknowledge that users rely on listing information to make important decisions, and any false, exaggerated, or misleading information may cause harm. Heawen Property does not independently verify all listings and does not guarantee the accuracy or authenticity of listing information. The responsibility for the accuracy of all listing content rests solely with the user who posted the listing.

6.3 Prohibited Listings and Content

Users are strictly prohibited from posting fake, duplicate, misleading, expired, or fraudulent listings. Listings for properties that do not exist, are not available, or are not legally permitted to be advertised are not allowed. You may not post listings that involve illegal activities, disputed properties, encroached land, or properties lacking mandatory approvals. Heawen Property reserves the right to identify, flag, modify, or remove such listings without prior notice and may suspend or terminate accounts involved in repeated violations.

6.4 Property Images, Media, and Intellectual Property

Any images, videos, floor plans, or documents uploaded as part of a property listing must be owned by you or used with proper authorization. You agree not to upload copyrighted, watermarked, misleading, or unrelated images. By uploading media content, you grant Heawen Property a non-exclusive, royalty-free, worldwide license to use, reproduce, modify, display, distribute, and promote such content for marketing, advertising, and platform-related purposes. Heawen Property reserves the right to remove media that violates content standards or infringes intellectual property rights.

6.5 Listing Review, Moderation, and Removal

Heawen Property reserves the right, but not the obligation, to review, moderate, approve, reject, edit, suspend, or remove any property listing at its sole discretion. Listings may be removed if they violate these Terms, contain false information, receive repeated user complaints, or pose legal or reputational risk. Heawen Property may also remove listings that are inactive, outdated, or no longer available. Users acknowledge that listing removal does not entitle them to refunds unless explicitly stated under applicable paid service terms.

6.6 Listing Visibility and Ranking

The visibility, ranking, and placement of property listings on the Website may depend on multiple factors including relevance, location, demand, listing quality, user activity, and paid promotions. Heawen Property does not guarantee any specific ranking, exposure, or number of leads for a listing. Featured or premium listings may receive enhanced visibility based on paid services, but outcomes may vary. Heawen Property is not responsible for the performance or success of any listing.

6.7 User Responsibility and Due Diligence

Users viewing or responding to property listings are solely responsible for conducting their own due diligence, including site visits, document verification, legal checks, and financial assessments. Heawen Property does not guarantee the legitimacy of any listing or the intentions of listing users. Any agreements, negotiations, or transactions resulting from property listings are strictly between the concerned parties, and Heawen Property is not a party to such transactions.

6.8 Complaints and Disputes Related to Listings

If a user encounters a misleading, fraudulent, or objectionable listing, they may report it through the Website or customer support channels. Heawen Property may investigate complaints and take appropriate action, including listing removal or account suspension. However, Heawen Property does not guarantee resolution of disputes between users and shall not be responsible for losses arising from listing-related interactions.

6.9 Listing Duration and Expiry

Property listings may remain active for a limited duration as determined by Heawen Property. Listings may expire automatically unless renewed by the user. Heawen Property reserves the right to change listing duration policies at any time. Expired or inactive listings may be removed without notice.

7. User Conduct and Prohibited Activities 

7.1 General User Obligations

By accessing or using the Website and Services of Heawen Property, you agree to use the platform in a lawful, responsible, and ethical manner. You undertake to comply with all applicable local, state, and national laws, rules, and regulations while using the Website. You agree that your actions on the platform will not harm Heawen Property, its users, or any third party. You are solely responsible for all activities conducted through your account, including content posted, communications sent, listings created, and interactions with other users.

7.2 Prohibited Misuse of the Platform

You agree not to misuse the Website or Services in any manner that may disrupt, damage, disable, overburden, or impair the functioning of the Website or interfere with other users’ access. Prohibited misuse includes, but is not limited to, attempting to gain unauthorized access to the Website, servers, databases, user accounts, or networks; introducing malware, viruses, spyware, ransomware, or any harmful code; or attempting to bypass security measures, authentication systems, or access controls implemented by Heawen Property.

7.3 False Information and Misrepresentation

You agree not to provide false, misleading, inaccurate, or incomplete information at any stage, including during account registration, property listing, communication with other users, or use of paid services. You shall not impersonate any person or entity, misrepresent your identity, ownership rights, or authority, or falsely claim association with Heawen Property. Any attempt to mislead users, inflate property details, misstate prices, availability, or ownership status is strictly prohibited and may result in immediate account suspension or termination.

7.4 Prohibited Content and Communications

Users are prohibited from posting, uploading, transmitting, or sharing any content that is unlawful, defamatory, obscene, pornographic, abusive, harassing, threatening, discriminatory, hateful, or otherwise objectionable. You may not use the communication tools on the Website to send spam, unsolicited messages, promotional material, chain messages, or advertisements unrelated to property transactions. Harassment, stalking, intimidation, or repeated unwanted communication with other users is strictly prohibited.

7.5 Fraudulent and Illegal Activities

You agree not to engage in any fraudulent, deceptive, or illegal activities through the Website. This includes posting fake property listings, duplicating listings to gain unfair visibility, demanding advance payments without authority, collecting user data for unauthorized purposes, or attempting to scam, deceive, or exploit other users. You further agree not to use the Website for money laundering, tax evasion, or any activity that violates financial or criminal laws. Heawen Property reserves the right to report such activities to law enforcement authorities.

7.6 Intellectual Property Violations

You agree not to copy, reproduce, distribute, modify, reverse engineer, or exploit any content, data, design, layout, software, or intellectual property belonging to Heawen Property without prior written consent. You may not scrape, harvest, extract, or reuse data from the Website using automated tools, bots, crawlers, or scripts. Unauthorized use of trademarks, logos, brand names, or copyrighted material is strictly prohibited.

7.7 Circumvention and Platform Abuse

You agree not to circumvent or attempt to bypass any safeguards, subscription limits, pricing mechanisms, lead restrictions, or feature limitations imposed by Heawen Property. This includes creating multiple accounts to access free services repeatedly, using alternate contact details to avoid platform controls, or engaging in activities designed to manipulate search rankings, listing visibility, or lead generation systems.

7.8 Impact on Other Users

You agree not to engage in conduct that negatively affects other users’ experience on the platform. This includes posting irrelevant or disruptive content, misusing reporting tools, providing false complaints, or engaging in retaliatory actions against other users. Heawen Property aims to maintain a trustworthy and respectful environment, and any behavior that undermines this objective may result in corrective action.

7.9 Consequences of Violation

Heawen Property reserves the right to investigate any suspected violation of this section and to take appropriate action at its sole discretion. Such actions may include content removal, listing deletion, temporary suspension, permanent termination of account access, forfeiture of paid services without refund, and legal action where necessary. Heawen Property shall not be liable for any losses or damages suffered by users as a result of enforcement actions taken under this section.

7.10 Reporting Violations

Users may report violations of these Terms, including fraudulent listings, abusive behavior, or prohibited content, through the reporting tools available on the Website or by contacting customer support. While Heawen Property may review and take action on reported issues, it does not guarantee resolution of disputes between users.

8. Disclaimer of Warranties 

8.1 Website and Services Provided on “As-Is” Basis

The Website and all Services provided by Heawen Property are offered on an “as-is” and “as-available” basis without any warranties of any kind, whether express or implied. Heawen Property expressly disclaims all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, reliability, completeness, or availability of the Website or Services. Users acknowledge that their use of the Website is entirely at their own risk.

8.2 No Guarantee of Accuracy or Reliability

Heawen Property does not warrant or guarantee the accuracy, completeness, authenticity, or reliability of any information, content, property listings, pricing, images, descriptions, or communications available on the Website. Property listings, user-generated content, and third-party information may contain errors, omissions, outdated information, or inaccuracies. Heawen Property does not verify all listings and does not guarantee that property details reflect actual conditions, legal status, or availability. Users are advised to independently verify all information before making any decisions.

8.3 No Guarantee of Transactions or Outcomes

Heawen Property does not guarantee that users will successfully find a property, sell, rent, lease, or complete a transaction through the Website. The platform only facilitates discovery and communication and does not ensure any specific results, including number of leads, inquiries, site visits, or conversions. Any agreements or transactions entered into by users are solely between the concerned parties, and Heawen Property is not responsible for the outcome or performance of such transactions.

8.4 No Warranty of Website Availability

Heawen Property does not warrant that the Website or Services will be uninterrupted, timely, secure, or error-free. The Website may be temporarily unavailable due to maintenance, system upgrades, technical failures, internet connectivity issues, or events beyond the control of Heawen Property. Heawen Property does not guarantee that defects will be corrected or that the Website will be free from viruses, malware, or other harmful components.

8.5 No Professional Advice Disclaimer

Any information, guidance, insights, or support provided by Heawen Property, whether through the Website, customer support, blogs, emails, or communications, is for general informational purposes only and does not constitute legal, financial, real estate, tax, or professional advice. Users should consult qualified professionals before making any decisions related to property transactions. Heawen Property disclaims all liability arising from reliance on such information.

8.6 Third-Party Content Disclaimer

Heawen Property makes no warranties regarding content, services, or products provided by third parties, including advertisers, service providers, or linked websites. Any reliance on third-party content is at the user’s own risk. Heawen Property does not guarantee the quality, safety, legality, or suitability of third-party offerings.

8.7 User Responsibility and Assumption of Risk

By using the Website, users acknowledge and agree that they assume all risks associated with the use of the Services, including risks related to property transactions, communications with other users, data sharing, and reliance on listing information. Heawen Property shall not be responsible for any loss, damage, or harm arising from such risks.

9. Limitation of Liability

9.1 Exclusion of Certain Damages

To the maximum extent permitted by applicable law, Heawen Property, its owners, directors, employees, affiliates, partners, agents, and service providers shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages. This includes, without limitation, damages for loss of profits, revenue, business opportunities, goodwill, data, reputation, or anticipated savings, whether arising out of or in connection with your use of or inability to use the Website or Services, even if Heawen Property has been advised of the possibility of such damages.

9.2 No Liability for User Interactions or Transactions

Heawen Property shall not be liable for any disputes, claims, losses, damages, or liabilities arising from interactions, communications, negotiations, or transactions between users, including property buyers, sellers, landlords, tenants, agents, or third parties. The Website acts solely as a digital platform for discovery and communication and does not participate in or control user transactions. Users acknowledge that any agreements entered into are at their own risk, and Heawen Property is not responsible for enforcement or fulfillment of such agreements.

9.3 No Liability for Listing Accuracy or Availability

Heawen Property shall not be liable for any inaccuracies, errors, omissions, or misrepresentations in property listings or user-generated content. The availability, pricing, condition, legality, and ownership of properties listed on the Website are solely the responsibility of the listing users. Heawen Property does not guarantee that listings are current, accurate, or available at the time of inquiry and disclaims liability for any reliance placed on such information.

9.4 No Liability for Technical Issues

Heawen Property shall not be liable for any losses or damages resulting from technical issues, including system failures, server downtime, software bugs, internet connectivity issues, cyber-attacks, data breaches, or unauthorized access to user accounts. While reasonable security measures are implemented, no system can be completely secure, and users acknowledge the inherent risks of online platforms.

9.5 Force Majeure

Heawen Property shall not be liable for any delay, failure, or disruption in the performance of its Services resulting from events beyond its reasonable control. Such events include, but are not limited to, natural disasters, acts of God, war, terrorism, riots, strikes, government actions, pandemics, power failures, internet outages, or failures of third-party service providers.

9.6 Jurisdictional Limitations

Some jurisdictions do not allow the exclusion or limitation of certain liabilities. In such cases, the liability of Heawen Property shall be limited to the maximum extent permitted by applicable law. Users agree that the limitations set forth in this section represent a reasonable allocation of risk and are an essential basis of the agreement between the user and Heawen Property.

10. Termination of Services 

10.1 Termination by Heawen Property

Heawen Property reserves the right, at its sole discretion, to suspend, restrict, or terminate your access to the Website, Services, or your user account at any time, with or without prior notice, for any reason. Such reasons may include, but are not limited to, violation of these Terms, suspected fraudulent or unlawful activity, misuse of the platform, provision of false or misleading information, repeated complaints from other users, non-payment of applicable fees, or actions that may harm the interests, reputation, or security of Heawen Property or its users. Heawen Property shall not be liable for any losses or damages arising from such termination.

10.2 Termination by User

Users may choose to discontinue using the Website and Services at any time by ceasing access or requesting account deactivation, subject to any outstanding obligations. Termination or deactivation of an account by the user does not relieve the user of any payment obligations incurred prior to termination. Any paid services or subscriptions will continue until the end of the billing period, unless otherwise stated, and no refunds shall be issued for unused portions unless expressly agreed in writing.

10.3 Effect of Termination

Upon termination or suspension of your account, your right to access and use the Website and Services will immediately cease. You may lose access to your account, listings, saved searches, communications, data, and any other content associated with your account. Heawen Property may permanently delete or retain such data in accordance with its data retention policies and applicable laws. Users acknowledge that they may not be able to recover such data once their account is terminated.

10.4 Survival of Terms

All provisions of these Terms which by their nature should survive termination shall survive, including but not limited to intellectual property rights, limitation of liability, indemnification, dispute resolution, governing law, and payment obligations. Termination shall not affect any rights or remedies accrued prior to termination.

10.5 No Obligation to Continue Services

Heawen Property reserves the right to modify, suspend, or discontinue any part of the Website or Services, temporarily or permanently, at any time without notice. Heawen Property shall not be liable for any losses or damages arising from discontinuation or modification of the Services.

10.6 Re-Registration Restrictions

Heawen Property reserves the right to restrict or prevent re-registration by users whose accounts have been terminated due to violations of these Terms. Any attempt to create a new account after termination without prior written approval may result in immediate suspension.